buying shoes from TSL was an extremely pleasant experience, i was met with excellent customer service and extremely friendly staff members over the phone aswell as apon arrival , i could call and talk to them any time of the day and they were helpfull every single time a well deserved 5 stars

Just wanted to say a big a thank you to Jessamie and the team at That Shoe Lady. Their service is outstanding, they keep you updated with every step of the process.Very happy with my new Dr. Martens, they are gorgeous and the perfect size. Definitely will buy from That Shoe Lady again, highly recommend ❣️

Thank you for your impeccable service. Keeping updated with every step. And the shoes, OMG, original Dr Martens. Got exactly what I ordered. I will definitely order more shoes & bags. Thanks a looot

I received my Dr. Martens today!! Thank you so very much... I am the happiest person, with the coolest shoes. Thank you for excellent service and communication with regards to my order.

What a wonderful experience thank you to Jessamie and Lerato for making my small order so special. From the personal WhatsApp double checking my order, to the hand wrapping, chocolate and best of all for me a hand written note. Not only do I adore your brand's but there is so much love that goes into spoiling your customers. Thank you so much

From beginning to end I received superb service from Jessamie at That Shoe Lady. I ordered Doc Martens for my son for Christmas which were unfortunately a size too big. Their return process was seamless and TSL kept in touch all the way to ensure that we knew what was happening every step of the way. My son has his shoes now and is absolutely delighted! Thanks so much.

I purchased a pair of Dr Martens Gryphon Quad sandals from TSL, I am elated! Excellent personalised service, attention to detail, quick response and constant feedback. I even received a Toblerone chocolate with the hand written note. What a pleasant experience all round, Jessamie & Lerato go out of their way to make you feel special, comfortable & happy with your purchase. I would highly recommend TSL to anyone who values an unforgettable shoe shopping experience ☆☆☆☆☆♡

It was a pleasure to deal with That Shoe Lady. They make sure you consider the sizing difference between SA and UK sizes so that you get your perfect fitting shoe. They are very helpful and keep you updated as your shoe moves through its journey to you. I will definitely order through this site again when I need a new pair!

Another pair of Dr M in the bag and not disappointed. Absolutely love the shoes, the variety of styles are super! It was worth the wait 👍

I have just received my Jeffrey Campbells.Perfect size. Very high quality shoe. I love it so much. ♥️♥️♥️💃🏻💃🏻💃🏻💃🏻💃🏻 am a happy client: This is my send shoe from That shoe lady. Definitely will come back for more shoes

I pre-ordered a pair of Dr.M's Virginia mid-calf boots from TSL. The wait wasn't long, but I was regularly updated on the shipment and delivery status via WhatsApp. The size (UK5) fits exactly to size EU38, and I am very happy with how comfortable the boots are. The inside zip makes putting them on and taking them off very easy. Thank you TSL for delivering as promised.

Got my order last Friday and the wait was worth it. The pair are like a teenage dream fulfilled for me and can't wait to take them for walk. Thank you TSL for great service and keeping me updated with every key movement of my parcel.

Could not recommend them more. My fiance and I were looking for docs for our wedding, and That Shoe Lady were phenomenal. From helping me pre-order my pair, to keeping a size 9 and 11 aside, for in case the size 10 didn't fit my fiance. Fantastic service all around.

Most incredible service ! They deliver exactly what is promised and more! My daughter is beyond thrilled and loved the pair of socks and hand-written card that came with as a little token of their appreciation for our business! Will always highly recommend this business. Thank you team.

The best customer service: friendly and kind. Speedy shipping and WONDERFUL shoes! I got the Docs in cherry and the Wonder Balsam: superb!!

I would like to thank one of your employees at TSL. She ensured that I got my Jeffrey Champbell Chaston Navy pair, shipped it as soon as I made payment and kept informing me with my order status. I am so excited that I had to interact with such a beautiful and dedicated soul… My shoes are a perfect purchase and comfortable… I am very excited. Happy customer

Amazing customer service and attention to detail!

So happy with my experience at TSL! Such friendly staff and a quick and painless order/delivery. And then of course the shoes are STUNNING! X

Excellent service that I have received from That Shoe Lady I am still in disbelief that you made this special occasion for my son a reality. Seamless process with so much compassion within few hours. Thank you so much guys.

So happy with my new docs!! Thank you for such quick and amazing service

Great customer service and an even better attention to detail in terms of sizing, shipping etc. I love the personalized packages and I can’t wait to break in my new Dr Martens, thank you so much TSL.

I've been Instagram stalking this store for a while now and finally had the opportunity to visit the Gardens branch. The staff went above and beyond to create an exceptional shopping experience for my mum and I! The ladies were absolutely lovely and my mum and I are in love with our new shoes! We will definitely be back!

Really good customer service. Fast deliver and efficient communication. A phone call to confirm shoe size. And obviously I love the beautiful Jeffrey Campbell Joe boots I purchased!

I have ordered 2 pairs of Dr Martens and what awesome service and on time delivery received!!! Wow!!!

I have just received my first pair of Jeffery Campbell's and I can not be any more thrilled with them. Thank you That Shoe Lady for amazing service. The phone call prior to shipping to confirm the shoe fit, the cute little socks in my box and the super fast delivery all added up to a great online shopping experience. I am so excited to show off my new tuttles in black wash. Will be ordering from you guys again in the future.

Thanks TSL for such amazing service! I placed order during the week on Wednesday and Voila my daughter’s birthday present arrived today, Friday! The shoes are gorgeous and my daughter is besotted! Everything we ordered including socks all arrived in tact and exactly as the picture was displayed! We will definitely shop again via the online store! Thank you for a great shopping experience xxx Best Regards Tracey & Serah xxx

Ordered a pair of Dr Martens online and was contacted by That Shoe Lady to inform me that that particular shoe sizing ran a bit on the big side and gave recommended an alternative size. Went out of their way to help. Very friendly, great communication and an absolute pleasure to deal with. Look forward to doing so again xxx