How Pre-Order / Special-Order Works at TSL

Pre-order means that you pay for your item up-front, and expect delivery at a later date.

ONLINE PRE-ORDERS:

If placing your pre-order online, your order will have had a note with an ETA on it - this is the estimated time of delivery for the shipment to be delivered to you. Please note that there can be further delays on occasion, due to shipping delays, or customs clearance delays at the airport/port.

Your pre-order will arrive in bulk with a scheduled shipment (the ETA of your pre-order is the ETA of this scheduled shipment), along with other pre-orders. Once we receive the shipment at our shop (in Cape Town), we will unpack and sort the shipment which will take one or two working days. We will then prepare your order for shipping, and ship within a few days. You will receive a tracking number with an email saying when your order has been shipped. Couriers used: The Courier Guy, or Fastway.

You are welcome to call 073 193 7670 between 10-4pm on weekdays to get an update on your order :)

 

IN-STORE PRE-ORDERS:

If placing your pre-order in-store, Jessamie or Jessica would have given you the estimated time of arrival. Please note that there can be further delays on occasion, due to shipping delays, or customs clearance delays at the airport/port.

Once we receive the shipment at our shop (in Cape Town), we will unpack and sort the shipment which will take one or two working days. We will then prepare your order for collection and give you a call as soon as it is ready.

You are welcome to call 073 193 7670 between 10-4pm on weekdays to get an update on your order :)

Delivery outside of the Western Cape to major cities:+- 2-3 days 

Delivery in Western Cape: +-1 day

Delivery in Cape Town: +- same day or 1 day

Delivery to rural areas: +-4-5 working days

 

SPECIAL-ORDERS:

 *Special Order – a style ordered for a customer that we currently do not offer in stock at the moment, and will not be ordering in the future, unless on special request. Special-order items are mostly available for purchase on INSTAGRAM/FACEBOOK. Special-orders arrive in bulk along with pre-order shipments and will thus have the same ETA (please note that ETA's are always specified on Special-Order posts).

IF WE ARE OUT OF STOCK IN AT ITEM that you need, please do message us and we can potentially place a special order for you :)